Gwynnie Bee Reviews

2.6

/5.0

45 customer reviews

33 %

reviewers recommend

Gwynnie Bee

Gwynnie Bee, known for its women's clothing rental and subscription, is rated 2.6 out of 5. The rating reflects how plus-size women and fashion enthusiasts view their experience with Gwynnie Bee. Reviews of Gwynnie Bee are verified before publication.

How would you rate Gwynnie Bee?

45 Reviews on Gwynnie Bee

by Rachel

Aug 24, 2022

Started out strong, got stinky

I did this year's ago, then got tired of not getting my top picks so I stopped. Started again earlier this year, great for 6 months, now the clothes smell awful. I have sent back 5 dresses out of the last 7 due to smell. I keep getting free upgrades and apologizes, but what's the point anymore? I'm just wasting my time and gas money going to the post office to return these stinky clothes.
Then they try to sell them to me for $60, $70, $100. Omg.

by Joseph Gibson

Jan 10, 2022

Predatory and difficult

This was a terrible company to work with. The clothes were dated and in poor condition. It is not possible to cancel on their website - you have to do it over the phone - and I had to repeat five times that I wanted to cancel as the representative continued to try to sell me on keeping it. Finally after "checking with a supervisor" they told me they could refund the current month - IF I called back to claim the refund in a week. This is a predatory company.

by Tyrone J.

Nov 12, 2021

Make sure you cancel the day before or sooner

They won't let you cancel online, even though you can do everything else online. And if you call the day your subscription renews they won't refund your money. The clothes are very expensive to buy if you like them. The shipments are not sent as quickly as they could be and you will spend way too much on very little. Save yourself the headache I'm dealing with and go with Stitch Fix or something like it.

by Judith D.

Oct 11, 2021

The absolute worst

I tried a free trial, and the items they sent me were absolutely terrible. I did completely forget to return them, and they continued to charge me $50 a month for a year. Then when I lost my debit card and it changed, they continued to rack up a $500 bill for the three items of clothes I had already paid hundreds of dollars for. Then sent it to collections. Absolutely ridiculous to be charged $500 for three items of clothing I forgot to return after having already paid them hundreds of dollars. This company is the absolute worst I have ever dealt with

by Joshua O.

Jul 21, 2021

Poor Customer Service

I had to cancel my membership within a week of my first two items because I was no longer working and didn't need the dresses. I understood I needed to pay for the full month even though I didn't use the dresses, just sent them right back. I tried emailing to cancel but they said I had to call. I called and they offered a $5 pause option that would continue my membership so I wouldn't have to restart the membership over when I got a new job. I became ill and not able to work again so I emailed to cancel the pause option and they told me I had to call again. Why? I was already on their cheapest option. I replied that I was ill and didn't often have time to call during their limited weekday hours due to appointments and again requested cancellation. They ignored my request and billed me for another $5. The next day, I called to cancel and they refused to refund the $5 they had just charged me for. A company that won't refund even $5, when they know I received no benefit from it, clearly DOES NOT CARE about their customers.

by Regina164

Apr 21, 2021

Not worth the cost

Was charged twice and never received any product. When I called and explained wasn't even offered any compensation. Don't recommend trying this company

by Myers560

Apr 05, 2021

I did really like it. What happened!!!

I did really like it. They started sending me things I never put in my closet. I have a favorite jean brand and I find they are always sold out in my size. The sizes up and down are there but not mine. I called and was told what day they add new items I went on that day and still my jeans added that day not available. I'm a plus size, actually I'm an average size but I won't wear the curtains or couch cover I want pretty clothes too!!!!!

by Lydia006

Feb 04, 2021

Received items I could find on a goodwill clearance rack!

I was excited to receive my 1st package (which took at least 10 days), only to find an old, faded pair of jeans and a wrinkled dress that was stretched so far past it's original state the elastic had snapped in some places. I didn't even try on. A total disappointment. If this is what their company considers good looking clothes I guess in looking in the wrong place.

by Sullivan963

Jan 05, 2021

I Mostly Loved it -- Very difficult to Cancel

I really enjoyed the service. If you are good about returning the items quickly, you have an ever changing wardrobe. I also enjoyed buying the items I loved at deep discounts. I have paid less than $10 for some of my favorite items, which, yes they are used, but this rivals any thrift store. My only gripe is that it is really difficult to cancel. You can't do so online and have to talk to a rep on the phone, who of course tries to persuade you to stay. At this time, I can't afford the service and cancelling it was a real pain.

by Mario M.

Nov 06, 2020

Waste of money now....

I've been a member for over a year and it used to be good, but now, the time between boxes is really long and unacceptable. (It's been 10 days since I "return notified" my items and new items still have not shipped.
Also, when I click on the "New Arrivals" to add them to my rack, my size is always out of stock!
It's not worth $75/month just to receive 2 boxes, of which the items may not work or may be ugly. :-(

Gwynnie Bee Q&A

What is the turn around for receiving new items?

It can take up to a week - which is almost too long. There have been a couple times i have considered canceling my membership because it takes too long to receive new items

by Foster698 - November 22, 2019

As soon as they're notified that a bag is in the mail it takes about 3 business days to get the next one.

by Myrtle780 - August 30, 2019

I had been a fan of Gwynnie Bee, but they have been an utter failure this holiday season. Like a lot of people, I have a Christmas party every day of this week. I knew holiday party week was coming, so I returned my last items early (Dec. 10&11). It's now Dec. 19th. I have not received a new shipment, nor has a the next shipment shipped out. With the weekend and holiday coming up, I think it is realistic to guess that I will not have had a Gwynnie Bee item in hand from Dec. 11 until Dec. 26. That is, literally, the two weeks of the year when this service would provide the most value to me. Total disappointment. Epic failure for holiday dresses.

by Craig Caldwell - December 19, 2018

Answer This Question

Why are there so many negative reviews

Because the service is going downhill. Fewer articles of clothing are available. Turn around times keep getting slower and slower.

by Greg J. - September 24, 2020

I've been with Gwynee Bee since 2017. I looked and browsed the site to get understandings of how it works for a full year. Since joining I've had a wonderful experience, customer service and great clothing. Your experience will only be a good as your understanding of how this site works.

by Antonio B614 - September 01, 2019

Answer This Question

are most of the bad reviews by women who wear larger sizes?

I am not sure what this question means. GB is a site that markets to a certain size range.

by Warren290 - February 13, 2018

That is the population they serve. I really do not understand your point?

by Wyatt A. - March 05, 2017

Answer This Question

I'm an 8-10 and only wear modest dresses (higher necklines so no hint of cleavage, longer hems (at least 44" dresses and 24" skirts), and at least a short-sleeve or longer... I looked around but didn't see much. Will you get more things for people like me, or if not, can you recommend another site where I might give my business? Appreciate your help. Thank you. Love this concept!

If you dug around the site and didn't find like the current offerings, I would think that the service wouldn't be right for you. Really, not all that much is offered in 10 to start with. I use LeTote and they really don't have that many dresses to start with; I don't feel most of them are very modest. However, with GB, I know that I saw some modesty fashion bloggers who would post themselves in GB. Many of them had some very clever modifications for the dresses -- putting a shirt under something sleeveless, etc. I recommend you try searching for some modesty fashion bloggers to see if there are creative ways to make these services more useful!

by Alexis Murray - March 31, 2016

GB does have clothing in size 10s so you can try that. That might work especially if you want to wear things on the looser rather than tighter end. Also, there are other services like Le Tote and Stitch Fix that you might be interested in looking at as they are closer to your size range. For short sleeve tops and dresses, I frequently pair them with a basic black or navy cardigan and dark tights for work.

by Sophie May - March 31, 2016

I tend to wear similar things, and I've been a happy customer for years. I am larger, though, so the 8-10 may not be available in all their offerings

by Jared976 - March 31, 2016

Answer This Question

View All Answers

What happens to the clothing that is returned?

Asked and answered- Just want to add that if you ever receive clothing that is damaged, dirty, or has an odor, email customer service immediately. They responded promptly to me and gave me a couple of bonus garments. I think I had 5 garments all summer when I only paid for 3 which is decent.

by Tom733 - January 01, 2016

The clothes are cleaned and then sent out to others. If you notify them of the return, they will supposedly start processing your next item, though in my experience the turn-around time was RIDICULOUSLY slow - 3-4 business days from notification before a new item was sent, and then a minimum of another 3-4 business days for shipping. I was really prompt about returning things that didn't work out often the same day that they arrived, and returning things I'd worn immediately afterward, and wasn't able to get more than 2-3 full turns out of my monthly fee. It was not worth the money, and the customer service team was terrible. And their billing policies are more than a little shady - beware the timing of the cancellation- cancelling means no more clothes are sent to you even if you have already paid for that full month (so basically, you have to wait until right before they bill you again), and any purchases you make from the shop can be cancelled when you cancel if they haven't shipped yet. I agree with other posters- there are better ways to manage your wardrobe that don't involve having to interact with a company this disreputable.

by Elsie970 - December 15, 2015

Don't trust them. It's a scam! Call customer service, they're in India. I reported them to the BBB and I was refunded money that they tried to scam from me by PayPal. Paypal rocks. They researched my issue and found Gwynnie Bee at fault. Buyer beware!

by Brooklyn428 - December 15, 2015

Answer This Question

View All Answers

15 Coupons Available

All Coupons

POPULAR STORES